Our Commitment to Your Privacy and Personal Data Protection

Name: IN THE STARS
Brand: Flower Delivery Kennington
Price: 60.00 GBP
Availability: InStock

Scope and Application of this Privacy Policy

This Privacy Policy outlines how Flower Delivery Kennington (“we”, “us”, “our”) processes personal data of customers who place flower delivery orders from Kennington and its surrounding districts. We are committed to upholding your privacy rights under the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By using our flower delivery services or contacting us to place an order, you agree to the terms set out in this Privacy Policy.

What Personal Data We Collect

To provide efficient and personalised flower delivery services, we may collect and process the following categories of personal data:

Identity Information: Your name (including recipient names when ordering on behalf of another).
Contact Data: Billing address, delivery address, telephone number, and optional special instructions for deliveries.
Order and Transaction Data: Details of products ordered, payment methods (although we do not store full card details), and transaction history.
Communication Data: Correspondence through our website, telephone, or other message services, including customer queries, feedback, and complaints.
Technical Data: IP address, browser type, operating system, and other technical data collected through cookies when you interact with our website.

Lawful Basis for Processing Your Data

Our processing of your personal data is always underpinned by a lawful basis, which may include:

Contractual Necessity: Processing your data is necessary for fulfilling your order, such as arranging payment, delivering your products, and communicating with you regarding your order.
Legal Obligation: Certain information may be retained for tax or business record purposes as required by law.
Legitimate Interests: We may use data to improve our services and website experience. We ensure that such processing does not override your fundamental rights and freedoms.
Consent: Where required (e.g., for marketing communications), we will request your explicit consent, which you may withdraw at any time.

How We Use Your Personal Data

We process your personal data for the following purposes:

To fulfil and deliver your flower orders accurately and efficiently.
To communicate with you about your order or respond to enquiries.
To manage payments, prevent fraudulent transactions, and comply with legal requirements.
To maintain our business records and comply with legal obligations.
To improve our services, website functionality, and customer experience.
To send you marketing material or special offers when you have consented to receive such communications.

Data Retention: How Long We Keep Your Information

Your personal data will not be retained for longer than necessary. The specific retention periods are determined based on the nature of the data and the purpose for which it is collected. Typically:

Order and transaction data are kept for up to seven years to comply with accounting, legal, or tax obligations.
Delivery and contact data are retained as long as needed to fulfil your order and manage related service queries.
Marketing data is held until you opt out or withdraw your consent.
Technical and analytic data from cookies is retained according to our cookie management practices, usually not exceeding two years.

Who Processes Your Data – Processors and Third Parties

We may share your personal data with trustworthy third-party processors strictly for purposes related to the delivery of your order and business operations. These may include:

Payment Processors: Trusted entities that handle payments securely and in compliance with data protection standards; we do not have access to your full payment card information.
Delivery Partners: Couriers or delivery service providers entrusted only with delivery-relevant data.
IT and Website Support: Providers who help maintain the security and performance of our website or data systems.
Professional Advisers: Accountants, lawyers, and other consultants who assist with legal and regulatory compliance.

All third-party processors are subject to strict confidentiality obligations and required to comply with applicable data protection laws. We do not sell, rent, or trade your data to third parties for their marketing purposes.

Your Data Protection Rights

Under the UK GDPR, you have several rights concerning your personal data. You may:

Access: Request a copy of personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure (‘Right to be Forgotten’): Request deletion of your data, subject to legal retention requirements.
Restriction: Request a pause on processing while we resolve any issues or if you contest the accuracy of data.
Object: Object to processing where our lawful basis is legitimate interest or for direct marketing purposes.
Portability: Ask to transfer your data to another service provider, where feasible.
Withdraw Consent: Where processing is based on consent, you can withdraw this at any time without affecting the lawfulness of prior processing.

How We Safeguard Your Data

We use appropriate security technologies and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or alteration. Measures include secure servers, access restrictions, encryption, and staff training. While we strive to ensure the integrity and security of your data, please remember that no transmission over the Internet is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our legal, regulatory, or business obligations, or to enhance transparency. Revised versions will apply once posted on our website. We recommend reviewing this notice periodically to stay informed about how we process your data.

Contact and Further Information

If you have questions or concerns about how Flower Delivery Kennington processes your personal data, or if you wish to exercise any of your rights, please contact us in writing through the methods detailed on our website. If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO) for further guidance.