Flower Delivery Kennington – Returns, Refunds & Complaints

Our Commitment to Fresh Flower Deliveries in Kennington

At Flower Delivery Kennington, we take immense pride in providing vibrant, fresh flowers to our valued customers throughout Kennington and its neighbouring areas. As a trusted local florist serving both households and businesses, we back every bouquet with our Fresh Flowers Guarantee. Our commitment ensures that every delivery is a delight – if things go wrong, we’re always here to make it right.

Fresh Flowers Guarantee & Freshness Window

We guarantee that every flower arrangement delivered by us will be fresh upon arrival. Our flowers are sourced daily from trusted growers and selected for their pristine quality. We promise your flowers will look beautiful and remain fresh for at least five days from the day of delivery, provided they are cared for according to our guidelines. If your bouquet appears wilted or does not meet this standard within the freshness window, please let us know as soon as possible so we can assist.

Damaged or Unsatisfactory Flowers on Arrival

If your order arrives with any damage, or the flowers do not look fresh upon delivery, please contact us promptly on the day of receipt. We ask that you provide a photograph of the damaged or unsatisfactory product. This helps us to quickly determine what went wrong and ensure that similar issues are prevented in the future.

Refunds & Replacements

Your satisfaction is our priority. If your flowers arrive damaged, appear wilted, or do not meet our quality standards within the guaranteed freshness window, we offer the following remedies:

• Replacement: We will arrange for a new bouquet of equal value to be sent to you as soon as possible, at no additional cost.
• Refund: If a replacement is not suitable, we can issue a full or partial refund based on the nature of the issue and your preference.

For refund or replacement eligibility, we may request supporting details such as order number and clear photos of the flowers. Claims must be raised within the five-day freshness guarantee period following the delivery date.

How We Handle Complaints

We want every Flower Delivery Kennington customer to be completely satisfied with their experience. If you have a complaint regarding your delivery, order process, or customer experience, please follow these steps:

1. Contact us with your order number and a clear description of your complaint. Attach any relevant photos if applicable.
2. Our customer care team will review your complaint with urgency and care, usually responding within one business day.
3. We will investigate the matter and propose a suitable solution, such as a replacement, refund, or another form of compensation as appropriate.

We appreciate your feedback, as it helps us improve our service and uphold our reputation as a leading local florist serving Kennington homes and businesses.

A Trusted Local Florist in Kennington

Our team at Flower Delivery Kennington is dedicated to delivering happiness, beauty, and reliability with every order. As your neighbourhood florist, we are here to support you before, during, and after your delivery with fair, transparent and responsive service. Thank you for trusting us with your fresh flower needs in Kennington.