Welcome to Flower Delivery Kennington. These Terms & Conditions govern your use of our website, our e-commerce services, and the purchase of floral products for delivery within Kennington and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any orders. If you do not agree with any part of these terms, please do not use our services.
These terms are intended to protect both you, the customer, and us as the service provider. They set out the legal rights and responsibilities that apply when making a purchase for flower delivery from our online platform. These conditions apply to all online customers in Kennington and adjacent neighbourhoods.
For the purposes of these Terms & Conditions, the following definitions will apply:
1. Product Selection
To commence your online flower order in Kennington, browse our selection, and add your chosen items to the shopping basket. Product descriptions, sizes, and images are provided for your reference, but note that flowers are natural products and variations may occur in colour and form.
2. Providing Delivery Information
You must provide accurate recipient and delivery details, including the desired delivery date, recipient's full name, complete address in Kennington or its vicinity, and a valid contact number. We cannot be held responsible for failed deliveries arising from incorrect, incomplete, or ambiguous information provided at the time of checkout.
3. Order Confirmation
Once your order is submitted, you will receive an automated order confirmation on the website and via the contact information supplied. This confirms we have received your order, not that it has been accepted. Acceptance occurs when we have reviewed your order details and confirmed payment. We reserve the right to decline orders at our discretion, for example, in cases of suspected fraud or supply limitations.
1. Accepted Payment Methods
We accept a range of payment methods, including major debit and credit cards, and other secure online payment options as indicated on our website. All transactions will display the final price including VAT and any applicable delivery fees before payment is made.
2. Pricing
All prices listed for flower arrangements, gifts, and services are clearly displayed and inclusive of applicable taxes unless stated otherwise. We endeavour to ensure all prices are current and correct; however, we reserve the right to amend pricing at any time. Any changes will not affect orders where payment has already been taken and order accepted.
3. Payment Security
All payments are processed through secure, industry-standard encryption protocols. Your payment details are protected and are not stored by us beyond what is necessary to complete your transaction as outlined by our privacy policy.
1. Order Cancellation
If you wish to cancel an order, you must notify us as soon as possible after placing it. Cancellations can only be processed if the order has not yet been prepared or dispatched for delivery. Due to the perishable nature of flowers, cancellations after the product has left our premises or is in preparation may not be possible.
2. Amending Orders
Should you need to amend your order (such as changing delivery details, card message, or product selection), contact us promptly. We will make every effort to accommodate your request, but amendments cannot be guaranteed once preparation has begun.
3. Refund Policy
Refunds are provided in accordance with your statutory rights. You may be entitled to a full or partial refund in the event that:
If you believe you are eligible for a refund, please contact us within 24 hours of delivery. Evidence of damage or error (such as photographic proof) may be required. Where a refund is approved, it will be processed back to your original payment method.
1. Delivery Area
Flower Delivery Kennington provides service throughout Kennington and surrounding areas as specified on our website. Orders placed for addresses outside these regions cannot be fulfilled and will be cancelled with notification and refund where applicable.
2. Delivery Times
We deliver flowers on the date specified at checkout, subject to availability and seasonal variations. While we strive to fulfil all delivery requests on time, certain circumstances (such as traffic, weather conditions, or peak demand periods) may impede precise timing. In the event of a delay, we will notify you as soon as possible.
3. Unattended Deliveries
If the recipient is unavailable at the time of delivery, we may leave flowers with a neighbour or in a safe location, or attempt redelivery according to our standard procedures. You are responsible for ensuring a recipient is present, and delivery charges may apply for repeat attempts.
4. Delivery Confirmation
Upon successful delivery, confirmation will be sent to the purchaser or the contact provided with the order.
While every effort is made to match the flower arrangements selected as closely as possible to the images and descriptions on our website, occasions may arise where substitution is necessary due to availability or quality issues. Where possible, we will contact you to approve significant substitutions. Any substituted flowers or products will be of equal or greater value to those ordered.
It is the customer’s responsibility to:
We accept liability for loss or damage that arises directly as a result of our negligence or breach of these Terms & Conditions, subject to the limitations below:
Your personal information will be handled securely and in accordance with applicable data protection legislation. Please refer to our separate Privacy Policy for full details regarding how your data is collected, stored, and used.
All content featured on our website, including text, images, branding, and design, is owned by or licensed to Flower Delivery Kennington and is protected by UK intellectual property law. Usage of site content beyond personal shopping purposes is strictly prohibited without prior written permission.
We reserve the right to update or modify these Terms & Conditions from time to time, with or without prior notice. The most current version will always be available on our website. By continuing to use our services after any changes, you accept and agree to the revised terms.
These Terms & Conditions, and any agreements arising from the use of our website or e-commerce services, are governed and interpreted in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
These Terms & Conditions apply to all customers ordering flower delivery to addresses within Kennington and the surrounding areas as outlined on our website. If you have any questions regarding these terms or require further clarification, we encourage you to contact us directly through the contact options provided on our website.
Thank you for choosing Flower Delivery Kennington for your floral needs. We are committed to providing beautiful online flower delivery and excellent service throughout Kennington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kennington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kennington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
